frequently asked questions
SHIPPING & DELIVERY
Thank you for choosing NERRĀ. To track your order, please check the email associated with your purchase for updates. For a more detailed view, log in to your NERRĀ account and select the order number on your account page.
Orders are processed and shipped from our warehouse within 1-3 business days. If your order is placed after 12pm EST on Friday or during the weekend, it will be processed the following Monday. Standard shipping delivers in 2-5 days, varying by location. Expedited 2-day shipping is available at an additional charge, calculated at checkout.
For further shipping details, visit our Shipping page.
Delight in complimentary standard shipping within the U.S. on all NERRĀ orders over $100. For orders under $100, a nominal fee of $8 applies for standard U.S. shipping.
For those seeking a quicker experience, we offer expedited 2-day shipping, as well as select international shipping options. These are available at an additional cost, conveniently calculated for you at checkout.
At NERRĀ, we are delighted to extend our exquisite body care rituals to customers around the globe. We offer international shipping to most countries worldwide. The shipping charges vary from $10 to $50, depending on your location, and will be calculated for you at checkout.
Please be aware that international orders are subject to customs processing, which can vary in duration. While we wish we could expedite this process, the timing is beyond our control. It's important to note that as an international customer, you are responsible for any local duties and/or sales tax applicable to your order.
We strive for excellence in every aspect of our service, yet we must clarify that we cannot modify international shipping forms or accept responsibility for packages that are lost or stolen after being confirmed as delivered to your specified shipping address
RETURNS
NERRĀ is dedicated to ensuring your complete satisfaction, while also honoring our commitment to sustainability. In alignment with our eco-conscious values, please be aware that returned beauty products must be disposed of, as part of our efforts to minimize waste.
30-Day Body Care Satisfaction Guarantee.
We are pleased to offer a 30-day satisfaction guarantee on our full-size natural body care products, exclusively for first-time customers. This guarantee covers a one-time refund or exchange for one product only, not multiple items. Should you wish to initiate a return, we will refund the purchase price, excluding original shipping charges. Please note, return shipping labels are not provided, and return shipping costs are not covered by NERRĀ. To begin your return process, kindly contact our support team at hello within 30 days of your purchase.
GENERAL INFORMATION
At NERRĀ, "clean" represents our dedication to ethical sourcing and environmental stewardship. It means carefully selecting ingredients that have been responsibly sourced, ensuring fair treatment and compensation for all contributors globally. In terms of environmental impact, our commitment to "clean" involves minimizing pollution and prioritizing nature's wellbeing in our production processes.
We're also ECOCERT certified, which reflects our commitment to organic and sustainable practices. This certification ensures our products are made from renewable resources and packaged in eco-friendly materials, either biodegradable or recyclable.
At NERRĀ, our products are designed with inclusivity in mind. We do not target specific skin types; instead, our formulations are created to be universally beneficial. People of all skin types can confidently use NERRĀ products, as they are crafted to cater to the diverse needs of everyone's skin.
Yes, our products are proudly vegan certified. We are committed to ensuring that all NERRĀ offerings adhere to strict vegan standards.
For optimal quality and effectiveness, we suggest using NERRĀ products within 12 months of opening. This timeframe ensures that you experience the full benefits of the ingredients at their best.
NERRĀ takes special care to ensure our products are gentle and suitable for all skin types, including sensitive skin. All our offerings are hypoallergenic and have been tested by dermatologists. For those with sensitive skin, we particularly recommend our fragrance-free options like the body wash, oil, and pre-exfoliating foam, which are free from added fragrances. We advise checking the ingredient list for specific allergies, conducting a patch test for safety, and consulting with a healthcare professional if you have any significant concerns before using our products.
To use the pumps for The Body Wash and Pre-Exfoliating Foam, simply twist them towards the "open" direction to unlock. When you're done, you can secure the pumps by turning them in the opposite direction to lock them again.
PRODUCT INFORMATION
Ideally, we recommend performing the NERRĀ Body Cleansing Ritual once a week. This complete ritual encompasses preparing, exfoliating, hydrating, and nourishing your skin, effectively contributing to your Weekly Skin Renewal. By meticulously following our 4-step process, you ensure a thorough and rejuvenating treatment for your skin.
For the rest of the week, you can maintain your skin's health and glow by using our nourishing body wash and body oil. These products are designed to complement the weekly ritual, helping to keep your skin refreshed and moisturized until your next full ritual session. This balanced approach ensures continuous care for your skin, leaving it looking and feeling its best every day.
At NERRĀ, we recommend exfoliating up to twice a week, with an ideal frequency of once per week. This schedule allows your skin ample time to regenerate and maintain its natural balance. After exfoliation, the newly revealed layer of skin is fresh and free from dead skin cells, making it the perfect canvas for your skincare routine. Remember, consistency is key to achieving radiant, healthy skin.
For the best results with the NERRĀ Body Cleansing Ritual, prepare your space to create a warm, steamy environment that opens up your skin pores.
In the bathtub: Soak in warm water for about 5 minutes to open pores. Before exfoliating, apply the pre-exfoliating foam.
In the shower: Generate steam by running hot water. Wet your body, and maintain the steamy environment throughout the process to keep the pores open.
Remember, a warm and steamy setting is key to a gentle and effective exfoliation.
Steam Creation: Turn on hot water to fill your shower with steam. Soften the exfoliating glove under the water.
Step In and Apply Foam: Once the shower is steamy, wet your body comfortably and apply the pre-exfoliating foam. Rinse off after a few seconds.
Exfoliate: Move away from the water flow, wring out the glove and start exfoliating. Keep the steamy environment to ensure a gentle process.
- Fill and Prepare the Bathtub: Begin by filling your bathtub with warm water to a level that allows comfortable movement. Immerse the exfoliating glove in the water to soften.
- Apply Pre-Exfoliating Foam: After soaking for around 5 minutes to open your pores, apply the pre-exfoliating foam. Wait for 15 seconds and submerge yourself again.
- Exfoliate: Once your skin is prepped, wring out the glove, wear it, and start gently exfoliating each part of your body.